Return Policy

Return Policy

Last Updated: June 25, 2026

At XSAZNI, we want you to be fully satisfied with your purchase. This Return Policy explains your rights and the conditions for returning products purchased from Xsazni.com.

1. Return Eligibility

We accept returns on most items within 30 days of delivery.

To be eligible for a return:

  • Item must be unused, unworn, and in original condition

  • Item must be returned in original packaging

  • Proof of purchase or order confirmation is required

  • Item must not fall under non-returnable categories listed below

2. Non-Returnable Items

For safety, hygiene, and operational reasons, the following items cannot be returned unless defective or damaged upon arrival:

  • Gift cards

  • Final sale or clearance items

  • Customized or personalized products

  • Items marked as non-returnable on the product page

  • Products damaged due to misuse or improper handling

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

  • Order number

  • Description of the issue

  • Clear photos of the product and packaging

Once verified, we will offer one of the following solutions:

  • Replacement item

  • Full refund

  • Store credit

Return shipping for these cases will be covered by XSAZNI.

4. Return Process

To initiate a return:

  1. Contact our support team at support@xsazni.com

  2. Receive return instructions and authorization

  3. Ship the item to the provided return address

  4. Once received and inspected, we will process your refund

Unauthorized returns may not be accepted.

5. Refund Processing

Refunds are issued after the returned item is received and inspected.

Approved refunds are issued to the original payment method.

Estimated Refund Timelines:

Payment Method Processing Time
Credit / Debit Card 3–10 Business Days
PayPal 3–10 Business Days
Digital Wallets (Apple Pay / Google Pay) 3–10 Business Days
Shop Pay 3–10 Business Days
Store Credit Within 24 Hours

Please note that banks and payment providers may require additional time to post refunds.

6. Return Shipping Costs

  • Customer is responsible for return shipping for change-of-mind returns

  • If the return is due to our error (wrong item, damaged, defective), we will cover return shipping costs

Shipping fees from the original order are non-refundable unless required by law.

7. Exchanges

We do not offer direct exchanges at this time.

If you need a different product, please return your item for a refund and place a new order.

8. Order Cancellations

Orders may be canceled only if they have not yet been shipped.

Once an order is processed or dispatched, it must follow the standard return process.

9. Lost or Missing Packages

If your tracking shows “delivered” but you have not received your package:

  • First contact the shipping carrier

  • If unresolved, contact our support team for assistance

We will investigate and help resolve the issue where applicable.

10. Abuse Prevention

We reserve the right to deny returns or refunds in cases of:

  • Fraudulent activity

  • Excessive or repeated return abuse

  • Misuse of return policy

11. Contact Us

For return or refund support:

XSAZNI Customer Support
Email: support@xsazni.com
Website: https://xsazni.com