Refund Policy

Refund & Return Policy

Last Updated: June 25, 2026

At XSAZNI, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of delivery for most unused products in their original condition and packaging.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging.

  • Proof of purchase or order confirmation is required.

  • Items showing signs of misuse, damage caused by the customer, or excessive wear may not qualify for a refund.

To initiate a return, please contact our customer support team at support@xsazni.com.

Return Shipping

  • For returns due to a change of mind, customers are responsible for return shipping costs.

  • If the item arrives damaged, defective, incorrect, or not as described, XSAZNI will provide a prepaid return label or reimburse reasonable return shipping costs.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be issued to your original payment method.

Estimated Refund Processing Times

Payment Method Estimated Processing Time
Credit or Debit Card 3–10 Business Days
PayPal 3–10 Business Days
Shop Pay 3–10 Business Days
Apple Pay 3–10 Business Days
Google Pay 3–10 Business Days
Gift Card Up to 24 Hours
Store Credit Up to 24 Hours

Please note that financial institutions may require additional time to post refunds to your account.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Order number

  • Description of the issue

  • Clear photos of the product and packaging

We will review the claim and provide a replacement, store credit, or full refund where applicable.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the original product for a refund and place a new order.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

  • Clearance or final sale items

  • Gift cards

  • Products marked as non-returnable

  • Personalized or customized products

Order Cancellations

Orders may be canceled before shipment for a full refund.

Once an order has been processed or shipped, it cannot be canceled and must follow our standard return process.

Lost Packages

If your package is marked as delivered but cannot be located, please contact the shipping carrier first. If further assistance is needed, contact our support team and we will work with the carrier to investigate the issue.

Chargebacks

Customers are encouraged to contact XSAZNI Customer Support before initiating a chargeback. We are committed to resolving any concerns quickly and fairly.

Contact Us

If you have questions regarding returns or refunds, please contact us:

XSAZNI Customer Support

Email: support@xsazni.com

Website: https://xsazni.com

Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)